Hellothing Pty Ltd Privacy Policy

Product services and software are defined as “services” and Fastcomm as “We”. Users of Fastcomm services confirm that this term of service regulates, are defined as “you”. By accepting Fastcomm’s Privacy Policy, you also accept Fastcomm’s Terms of Agreement; End User Software License Agreement and Fair Usage Policy. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including third-party websites, partner services and/or applications (collectively, “Third Party Services”) that you may elect to access through the Service or to individuals that we don’t manage or employ. Please read this Privacy Policy carefully, and feel free to contact us at sasupport@hellothing.com if you have any questions regarding its content. Terms not defined herein shall have the meaning set forth in the Hellothing Terms & Conditions section. You may decline to submit any information through the Service, in which case we may be unable to provide our Service to you.

How We Use Information Collected from You:

We may use both Personal Information and Non-Personal Information collected from you in any one or more of the following ways:

· To register and service your Account;

· To administer and improve the Service;

· To prevent, detect, and investigate potentially prohibited or illegal activities, and enforce our Service terms;

· To compare information for accuracy and verify it with third parties, including partners;

· For our internal records, tracking and business purposes;

· To contact you to respond to your questions or requests or provide you with technical support;

· To provide you with information regarding changes to the Service which may affect your Account, your use of the Service, and/or the products and services available through the Service;

· To customize the user experience of the Service;

· To analyse trends, track user movement and gather statistical information for aggregate use;

· To promote the Service or customize advertising that may be visible to you in connection with the Service;

· To assess service levels, monitor traffic patterns and gauge the popularity of different service options;

· To verify access rights to services; and

· Where you have provided us with consent to do so, to carry out our marketing activities.


You also accept that Fastcomm has the right to provide the above information to any third party and/or partner to give that party information so that they can ensure better service delivery, adjust offers, packages or advertisements based on the information. However, no information will be provided if these third parties do not comply with Fastcomm’s rules and regulations regarding information in this area like anti-spam and such. Third parties will never have the right to reuse or re-distribute any information to any other party without written consent from Fastcomm.

How We Share or Disclose Information Collected From You

We will not rent or sell your Personal Information to third parties outside of Fastcomm and its subsidiaries and affiliates (collectively “Company”) without your consent, except as noted below. Your information may be shared as follows: We may share your username, with a third party or service provider to ensure better service delivery. Contact details will only be shared with a third party or service provider related to service delivery after approval has been received from the User.

Safety, Security, and Compliance with Laws

We may disclose any information, including Personal Information, to first responders, safety personnel, law enforcement, governmental agencies, or authorized third-parties, in response to: a verified request relating to a criminal investigation, investigation of fraud, alleged illegal activity or any other activity that may expose us, you, or any other User or person to physical harm or legal liability. In such events, we will disclose information relevant and necessary to the emergency response, investigation or inquiry, like name, telephone number, email address, User ID history, IP address, and anything else we may deem relevant to the emergency response or investigation. Without limiting the above, in an effort to respect your privacy and our ability to keep the Fastcomm community free from bad actors. We will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to protect the rights, property, or personal safety of our Users, our Company or others.

Age of Consent

By signing up, you acknowledge you are of legal age, provide true information and are authorized to sign-up to the service, in legal age or permitted by your guardians or parent to do so. Fastcomm will not be held accountable in any way if a user provides us with wrongful or misleading information while signing on for service, downloading a service, activating a service or using a service.

User Communications

We may contact you to confirm and verify the ownership of your mobile wireless device numbers collected as part of your account information. We may also communicate with you via email, text message or by phone to provide Service activation, account information, and information and services regarding any issues or service delivery requests associated with your account.


Our website or services may contain links to other sites, and we are not responsible for the privacy practices or the content of such sites. We encourage you to read the privacy policy of linked sites. Their privacy policies and practices differ from our policies, practices, and conduct of business; Fastcomm can therefore not in any way be held responsible for activities on a partner or third parties web pages, links or any product, services or packages.

Cookies, Log Files, and IP Address

We may collect information relevant to the use of Fastcomm when accessing the platform, including where available, your IP address, operating system and browser type, for system administration. We will use this information to deliver relevant content and services to you.

Change of Ownership or Business Transition

In the event of a change of ownership or other business transition, such as a merger, acquisition or sale of our assets, your information may be transferred. Your information will be transferred in accordance with applicable privacy laws.


We will strive to prevent unauthorized access to your Personal Information. However, no data transmission over the Internet, by a wireless device or over the air is guaranteed to be 100% secure. We may, at our sole discretion, enhance security procedures as new technologies and procedures become available. You are responsible for maintaining the secrecy of your identification, passwords and/or any Personal Information in your possession for the use of the Service. You are responsible for the use by others of any information that you provide to them. We cannot assume any responsibility for the content of any personal information or other information which you receive from other users through the Service, and you release us from all liabilities in connection with the contents of any Personal Information or other information which you may receive using the Service. We cannot guarantee or assume any responsibility for verifying the accuracy of the Personal Information or other information provided by any third party. You release us from all liabilities in connection with the use of such Personal Information or other information about others.

Changes to Our Privacy Policy

From time to time this policy may be amended or updated, and all such changes will be reflected on this page. By continuing to use Fastcomm after those changes are in effect, you agree to the revised policy.